Eden Prairie is one of the few metro cities that softens its own drinking water. That’s good news for pipes and appliances. It also means one leak source we find in other suburbs, the home water softener, often isn’t needed here at all.

Whatever the source, the job is the same. Stop the water, dry the structure and rebuild what can’t be saved. Kiser Construction handles water damage restoration in Eden Prairie 24 hours a day, 7 days a week. We’re an IICRC certified firm, we handle mold in house, and we’ve been doing this work since 2003.

Here’s what that means for your home and what happens when you call.

Moisture meter reading on wet drywall during water damage restoration in Eden Prairie, MN

What water damage restoration covers

Water damage restoration is everything from the first call to the finished room. It includes stopping the water, pulling it out, drying the structure, removing what can’t be dried, treating mold if it starts and rebuilding.

Speed matters. Water keeps moving through drywall, insulation and flooring until it’s removed. The longer it sits, the more has to come out.

What Eden Prairie’s soft water means for leaks

The City of Eden Prairie lime-softens its public water at its own treatment plant. The city says tap water averages about 5 grains per gallon of hardness, and that residents don’t need a home water softener.

An old softener is one more thing that can leak

Plenty of homes here still have one, often put in by a past owner. An old softener is one more tank, valve and set of connections that can fail. If yours isn’t needed, ask a plumber whether to bypass or remove it.

The leaks that still happen here

The leaks we see in every city still happen here. Dishwasher leaks, ice maker lines, toilets that overflow, broken water lines and frozen or burst pipes are the calls we get most. Our appliance leak water damage and burst pipe cleanup pages cover those in detail.

Walkouts, slopes and water from outside

The city has rolling ground, with creeks, lakes and the Minnesota River bluffs. On sloped lots, many homes have walkout lower levels, where the finished floor sits right at ground level.

Where outside water gets in

In a hard rain, water that should run away from the house can collect against a walkout door or a window well. After big storms, check your downspouts and the grade right next to the house.

Three watershed districts

Eden Prairie sits in three watershed districts: Riley Purgatory Bluff Creek, Nine Mile Creek and Lower Minnesota River. The Riley Purgatory Bluff Creek Watershed District has a map that shows whether your home is in its area.

Why the source matters to your claim

Water from outside and water from a pipe are often treated differently by insurance. We document where the water came from and how it got in. Your adjuster makes the coverage call.

Signs of water damage in a walkout lower level

Our 10 telltale signs of water damage covers the general warning signs. Walkout lower levels have a few of their own.

Damp carpet along the downhill wall

Water that gets in at grade usually shows up first along the wall or door that faces downhill, not in the middle of the room.

Stains at the bottom of the patio door

Darkened trim, swollen threshold boards or staining under a walkout door can mean water is getting past the door sill.

Wet window well liners

Water pooling in a window well after rain can seep past the window frame into the wall below it.

How the work goes, step by step

Many complaints about restoration companies come down to billing surprises. You get a written scope before demolition starts, and you can follow the schedule in our customer portal.

1. Stop the source and extract

We find the leak and shut it down, or get the right trade out to fix it. Then we pull standing water out of floors and carpet.

2. Dry and measure every day

We set drying equipment and take moisture readings every day. Drying stops when the readings say it’s dry, not on a set schedule.

3. Remove, treat and rebuild

Wet drywall, insulation and carpet pad that won’t dry come out. If mold has started, we handle it in house with the same crew. Then we put back what we took out. Furniture, rugs and keepsakes can often be saved. We coordinate that through our water damage contents cleaning partners.

Opened ceiling and drying setup in a water-damaged lower level in Eden Prairie, MN, by Kiser Construction

Why Eden Prairie homeowners call Kiser

We’re an IICRC certified firm and a licensed Minnesota contractor (BC416441). Mold remediation is in house, so nothing falls between two companies. Our emergency line is answered by real people, day, night, weekends and holidays. Customers often name their project manager in their reviews, because one person stays with the job start to finish.

What water damage repair costs

Cost depends on how much got wet, how long it sat and what has to be replaced. A dishwasher leak caught the same day is a small job. A finished lower level with wet drywall, carpet and trim is a bigger one.

The main factors are the square footage affected, whether the water was clean or dirty, how many materials have to come out and how much rebuild is needed.

Damage inspections are free. We work on 50/50 payment terms, and every job carries a one-year warranty from the completion date.

Serving Eden Prairie

Eden Prairie is inside the west metro we cover from our Eden Prairie and Edina service area.

We work in homes near Staring Lake and Round Lake, along Purgatory Creek, around Bryant Lake and Duck Lake, and in the walkout homes that line the city’s slopes and ravines. Wherever the leak started, the process is the same: stop it, dry it and put the room back together.

We also serve Edina, Minnetonka and the rest of the west metro.

Many of those homes were built during the city’s big growth years in the 1980s and 1990s. Their finished lower levels hold a lot of drywall, carpet and trim, which is where water damage gets expensive if it isn’t dried fast.

If you’re not sure where the water came from, that’s fine. Finding the source is the first thing we do, and we document it for your adjuster.

Call the same emergency number from anywhere in the city, day or night.

Common questions

Yes. A person answers our emergency line at (612) 518-8852 24 hours a day, 7 days a week, including holidays.

The City of Eden Prairie says residents don’t need one, because the city softens the public water supply. If you have an old softener that’s leaking, ask a plumber whether it can be bypassed or removed.

Yes. We extract the water, dry the lower level and replace what can’t be saved. We also document how the water got in, which your adjuster will ask about.

We handle mold remediation in house. The same team that dries your home treats the mold, so nothing falls between two contractors.

It depends on what got wet. We take moisture readings every day and remove the equipment when the readings show the materials are dry.

Yes. There’s no charge to inspect the damage and write a scope.

Yes. It’s handled the same way: extract, dry and replace what can’t be saved. We document that it came from outside, because your adjuster will treat it differently than a pipe leak.

Call us

Eden Prairie’s soft water rules out one leak source, but pipes, appliances and heavy rain still cause plenty of damage. Kiser Construction handles water damage restoration in Eden Prairie from extraction to rebuild, with mold handled in house. If water is spreading right now, call (612) 518-8852. A real person answers 24/7, including holidays. For a free inspection and a written scope, call our office at (763) 633-2010. You’ll see the full plan before any demolition starts.