FAQ

Have questions about our restoration process here at Kiser? We have answers.

What services do you offer?

Kiser Construction offers fire, water, and storm damage restoration and remodeling services for both residential and commercial properties.

We are available to respond 24/7 to any disaster that strikes your property, providing a detailed damage assessment and personalized restoration plan. From there, we will move forward with mitigation, insurance claim assistance, cleaning, and structural repairs.

We can also take on any remodeling project you have in mind, including making ADA-compliant upgrades to your property.

Are you licensed and insured?

Yes, Kiser Construction is fully insured and licensed. Our license number is #BC416441.

How much experience do you have in the restoration industry?

Kiser Construction was established in 2003. We began solely doing exterior work, but by 2008, we recognized the need for more emergency restoration contractors and started responding to calls for fire and water damage as well.

Are you able to provide me a quote over the phone?

We always want to get our eyes on a potential project before giving you a quote so you get the most accurate estimate possible. We may be able to give you an idea on what your project over the phone, but you should schedule an inspection with one of our estimators so they can give you an accurate number.

Can you provide references or customer testimonials?

Click here to see some of our customer testimonials, or check out our Google reviews to see what past customers had to say about their experiences with Kiser.

What is the timeline for completing a restoration project?

The timeline of completing a restoration project is going to depend on several factors, one being the extent of the damage. The larger the loss, the longer the project will take.

A small water loss may take a few months to complete, while a large fire loss could take over a year from mitigation to completion. This is because timelines also depend on your insurance company and how quickly they can have an adjuster out for an inspection, review our estimate for the scope of work, and approve the claim. The rebuild can’t begin until the claim is approved.

Do you offer emergency services?

Yes, we’re available 24/7 to respond to any disaster that strikes your property. Whether it’s a burst pipe, a fire, or other emergency, you can call us day or night at 612-518-8852. We’ll be on the scene quickly to assess the damage and begin the restoration process.

What equipment and techniques do you use for restoration?

When restoring your property, some of the equipment we might use includes dehumidifiers, air movers, fans, air scrubbers, antimicrobial sprays, and more. The equipment and techniques we use will depend on the type and scope of damage you have.

How do you handle insurance claims?

Once you file a claim and we meet with your insurance adjuster for the damage assessment, we will need an agreement on the scope of repair from your insurance company. We can help you through this process and work directly with your insurance company from start to finish.

Do you offer a written estimate?

Absolutely!

Are your technicians certified and trained?

Yes, our experienced technicians are certified through the Institute of Inspection Cleaning and Restoration.

What safety measures do you take during the restoration process?

Before starting any job, we’ll do a walk-through of the property. This will allow us to not only scope out the project, but also to identify any unsafe areas where anyone inside the property should use caution.

When on a restoration job, our technicians wear personal protection equipment, including gloves, safety glasses, boots, masks, full-body suits, respirators, and more. We also have containment equipment to safely store and remove any hazardous materials.

How do you handle personal belongings during the restoration process?

When we pack out your property before beginning demolition, we will handle all of your belongings with care. Everything will be itemized and cataloged before being carefully packed up and stored safely.

Do you guarantee your work?

We pride ourselves on the quality of our craftsmanship. We always want the job done right. However, should something go awry after the project is completed, we offer a one-year warranty from either the date of the initial vendee’s first occupancy or the date on which the initial vendee takes legal or equitable title in the dwelling. In the case of a home improvement, the warranty date is the date on which the home improvement work was completed.

What are your payment terms?

We typically ask for a down payment of 50% before beginning a project. The remaining 50% will be paid upon completion.

Any Other Questions?

If you have another question that we didn’t answer above, feel free to reach out through our contact form or by calling 763-633-2010.