It’s 2 a.m. and you hear water running where no water should be. Or the fire department has just pulled out of your driveway and your front door is gone. The next thing you do is call someone, and what happens on that call sets the tone for the next six months.

Kiser Construction has provided 24/7 emergency response for fire, water, and storm damage in Elk River and the north metro since 2003. When you call our emergency line at 612-518-8852, a Kiser employee picks up. Not a recording. Not a call center. Someone who works here, knows our crews, and can get one moving.

This page explains what happens when you call, what counts as an emergency, and what we do in the first hours so the damage stops getting worse.

What Happens When You Call Our 24/7 Emergency Line

A Kiser employee answers, not an answering service

Many restoration companies forward after-hours calls to an outside service. The operator takes a message and tells you someone will call back. You’re left waiting while water keeps moving.

Our line is answered by one of our own people around the clock, including weekends and holidays. They can reach the on-call crew directly, so the call that wakes you up is the same call that gets help on the road.

What we’ll ask you

Expect a few quick questions. Is everyone safe? Is water still running, or is the fire out and the house released? Where is the damage? Is anything electrical sitting in water? Your answers tell us what gear to load and how many people to send.

If you have your insurance carrier’s name handy, great. If not, that can wait. Getting the damage under control comes first.

What to do before we arrive

If it’s water, shut off the main valve if you can reach it safely. Stay out of standing water near outlets or appliances. Move what you can lift to a dry area.

If it’s fire, stay out until the fire department says the structure is safe. Don’t turn utilities back on. Take photos from outside if you can do so safely.

If it’s a storm, leave downed lines alone and don’t climb onto the roof. We bring the ladders.

24/7 Emergency Response Services We Provide

Our job in the first visit is to make the property safe and stop the loss from growing. That looks different depending on what hit you.

Emergency board-up, tarping, and structure securing

After a fire, a storm, or a vehicle through a wall, the building is open. We board windows and doors, tarp roof openings, and shore anything that needs it so weather and intruders stay out.

Water shutoff, extraction, and drying setup

For a burst pipe, a failed water heater, or a sewer backup, we stop the source, pull the standing water, and set drying equipment the same visit. We photograph and document the damage from the first visit so your file shows what was wet and when.

Fire and smoke stabilization

Once the fire department releases the home, we handle what the fire left behind: soot on every surface, smoke in the ductwork, and the water used to put it out. Fire damage restoration and smoke damage cleanup run under the same project file as the board-up, so nothing gets handed off.

Commercial emergencies

Fire sprinkler discharges, frozen lines in vacant suites, and roof failures over retail space all get the same after-hours response. Our commercial restoration team works around tenants and business hours wherever it can.

Is It an Emergency? When to Call the 24/7 Line

Call 612-518-8852 right now for:

  • Any fire, even a small one that’s already out
  • Water that’s still coming in, or a flooded basement
  • A burst or frozen pipe
  • A sewer or sump backup
  • A tree through the roof, or a vehicle into the structure
  • A roof collapse or sagging ceiling from snow load

These can wait for the office line, 763-633-2010, on the next business day:

  • Hail damage to a roof or siding that isn’t leaking
  • Ice dams that aren’t actively dripping inside
  • Mold you’ve just discovered
  • Window, gutter, or trim damage

Not sure? Call the emergency line. We’d rather tell you it can wait than have you wait on something that can’t. Our guide on when to call for emergency restoration goes deeper.

Why Emergencies Run in Seasons Here

Elk River and the north metro don’t get a steady trickle of emergencies. They come in waves, and each wave has its own clock.

The first hard freeze brings frozen and burst pipes, usually in the same week across Anoka, Champlin, Ramsey, and Otsego. Spring melt pushes groundwater into basements and backs up sump pumps along the Mississippi and Elk River corridor. Summer storms off Highway 169 and Highway 10 drop trees and strip roofs. And in a Minnesota November, a house opened up by fire loses its heat within hours, so hose water and plumbing can freeze before the soot is even dry.

When a cold snap or a storm hits, adjusters and contractors get stretched at the same time. We take calls in the order they come in and tell you where you stand. You won’t be told “within the hour” and then left guessing.

Why Elk River and the North Metro Call Kiser

One company from the first call to the rebuild

Board-up, mitigation, contents, and reconstruction stay under one roof. We’re a licensed general contractor (Minnesota license BC416441) as well as an IICRC Certified Firm, so the crew that secures your home at midnight works for the same company that hangs the last door.

You see the scope before we cut

The most common complaint about restoration work is surprise. Walls opened that nobody discussed, invoices that don’t match the conversation. You get a written scope before work beyond emergency stabilization begins, and your customer portal shows the job schedule as it moves.

It’s your call who does the work

Your insurance carrier may suggest a contractor. You’re free to choose your own. We document the loss with photos, measurements, and moisture logs, and we work with your adjuster on the file. We don’t interpret your policy or negotiate your claim; that’s between you and your carrier.

Local since 2003

Our shop is at 12767 Meadowvale Rd NW in Elk River. We serve the north and northwest Twin Cities metro, including Anoka, Blaine, Brooklyn Park, Champlin, Coon Rapids, Maple Grove, and the communities along Highway 169 and Highway 10. Damage inspections are free, and our work carries a one-year warranty from the completion date.

24/7 Emergency Response FAQs

Who actually answers the emergency line at night?

A Kiser employee. We don’t route after-hours calls to an outside answering service. The person who picks up can reach the on-call crew directly.

Do you answer on holidays?

Yes. The emergency line is staffed every day of the year, including Thanksgiving, Christmas Eve, and Christmas Day.

How fast will you get here?

It depends on where you are, the weather, and how many calls came in ahead of yours. We’ll give you an honest estimate on the phone rather than a promise we can’t keep. During a regional cold snap or storm, we take calls in order.

Does the first visit cost anything?

Damage inspections are free. Emergency stabilization work like board-up and water extraction is scoped and billed as part of the job, and we’ll explain that before we start.

Should I call you or my insurance company first?

Call 911 if anyone is in danger or the fire isn’t out. After that, call us so the damage stops growing, then call your carrier. We’ll document everything for your file either way.

Will you rebuild, or just clean up?

Both. We’re a licensed contractor, so mitigation and reconstruction stay with one company and one project file.

Can I call the emergency line if I’m not sure it’s an emergency?

Yes. We’d rather answer a question at 11 p.m. than have you wait on something that’s getting worse.

Call Us Day or Night

Damage keeps working while you decide. Water finds the next room, soot sets into the next surface, and an open roof takes on weather. Our 24/7 emergency response line at 612-518-8852 is answered by a Kiser employee any hour, any day. For anything that can wait until morning, call the office at 763-633-2010 or send us a message.